CUSTOMER SERVICE TRAINING
Our Customer Service Training is designed to shift organizations from being merely product-focused to becoming truly customer-centric. Through immersive live exercises and group activities, participants will gain essential skills that elevate customer interactions and enhance overall service quality.
Modules
Proactive Customer Service
Equip participants with the ability to anticipate customer needs and address issues before they arise, ensuring customer satisfaction.
Serving with Excellence
Learn the core principles that define exceptional service and apply them to create memorable customer experiences.
Essential Elements of Internal Customer Service
Understand the significance of fostering strong internal relationships for seamless service delivery.
Telephone Management Skills
Master call handling, call ethics, and time management to enhance telephone interactions.
Outcome
– Empower customer service capabilities within the organization.
– Learn to measure and reward outstanding customer service.
– Improve first call resolution and increase client satisfaction.
– Enhance productivity and foster a culture of exceptional service.
– Develop strategies for regaining the trust of dissatisfied clients.
Duration: 1 Day
Recommended For: Contact Center Agents, Customer-Facing Employees, Support Personnel, and Front Desk Officers.